Return Policy

Welcome to surrealistclothes.com. We want you to be completely satisfied with your purchase of Surrealist Clothes products. We understand that sometimes an item may not be the perfect fit or quite what you expected, and we are here to make the return or exchange process as smooth and transparent as possible. Please take a moment to review our comprehensive return policy outlined below.

Return Period and Eligibility

We gladly accept returns within thirty days from the date you receive your order. To be eligible for a return, your Surrealist Clothes items must be in their original, unworn, and unwashed condition. All original tags must be securely attached, and the garments should be free from any signs of wear, alterations, or damage. We kindly ask that you return the items in their original packaging whenever possible to ensure they remain in pristine condition during transit.

Non-Returnable Items

Certain items cannot be returned due to hygiene and health regulations. This includes, but is not limited to, intimate apparel, swimwear, and any items marked as final sale or discounted clearance items. We strongly encourage you to review the product descriptions and size guides carefully before placing your order to minimize the need for returns.

How to Initiate a Return

Starting your return is simple. Please visit our website and navigate to the customer service section to access our dedicated return request form. Fill out the required information, including your order number and the reason for the return. Once submitted, our team will review your request and provide you with the return address for surrealistclothes.com, along with any necessary return authorization instructions. Please do not send items back to us without first initiating this process through our online form.

Refund Process

Upon receiving and inspecting your returned Surrealist Clothes items, we will notify you via our online portal regarding the status of your refund. If your return is approved, a refund will be processed to your original method of payment. Please note that it may take several business days for your financial institution to post the refunded amount to your account, depending on their processing times. Original shipping charges are non-refundable unless the return is due to an error on our part.

Exchange Policy

If you would like to exchange a Surrealist Clothes item for a different size or color, please indicate this preference when submitting your return request through our customer service form. Exchanges are subject to product availability. If the desired replacement item is out of stock, we will gladly process a standard refund for the original item instead.

Consumer Rights and Protections

Nothing in this return policy is intended to exclude, restrict, or modify any statutory consumer rights or protections that apply to your purchase under applicable local laws. If a product you receive is defective, damaged, or not as described, you are entitled to a full remedy, which may include a repair, replacement, or refund, regardless of the standard return conditions stated above. We are fully committed to honoring your legal rights and ensuring a fair resolution for every customer.

Need Assistance?

If you have any questions or require further clarification regarding our return policy, please reach out to us exclusively through the customer service form available on surrealistclothes.com. Our dedicated support team is ready to assist you and ensure your shopping experience with Surrealist Clothes is a delightful one. Thank you for choosing surrealistclothes.com.